SERVICES FOR ENERGY AND UTILITIES INDUSTRY


CALL CENTER SERVICES

We provide your energy and utilities business with robust support in the form of a 24x7x365 multi-channel contact center that combines the skills of well-trained professionals with the process efficiencies of the latest call center technology. We service your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). With facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine and more, our call center technology ensures that all your customer interactions are streamlined.

  • Inbound Call Center Services
  • Outbound Call Center Services
  • Telemarketing Services
  • Technical Support Services
  • CCTV Monitoring Services
  • Email Support Services
  • Chat Support Services

SOFTWARE DEVELOPMENT SERVICES

Our developers are industry experts that create tailored cutting edge cloud based utility tracking energy software to accurately capture data such as cost and consumption. Our experts produce cutting edge energy management solutions that cater to the growing technical needs of the energy & utilities industry.

  • Web Development
  • Mobile App Development
  • Desktop App Development
  • Software Testing & QA
  • API Development
  • System Integration
  • Maintenance/upgrades
  • Hosting

Finance And Accounting Services

Utility companies need to adhere to strict regulations, especially in the US. All financial statements by such companies need to adhere to GAAP regulations. iShore is a leading financial accounting and bookkeeping service provider and understands how important it is to keep the books in order for such companies. Our finance and accounting covers many areas such as procurement and supply chain, general accounting, collections and receivables, financial planning, record-to-report, etc. Our services consist of:

  • Bookkeeping Services
  • Accounting Services
  • Tax Processing Services
  • Invoice Processing Services
  • Financial Analysis Services
  • Financial Analysis Services
  • Cash Flow Management Services
  • Payroll Processing Services
  • QuickBooks Accounting Services
  • Cash Flow Management Services

RESEARCH & ANALYSIS

For the past 10 years, iShore has been driving performance through powerful insights for global energy and utilities companies. As the volume of readily available data increases, so does the complexity in analyzing it. iShore helps organizations leverage this data to make insightful, and often landmark decisions, and provides an easy-to-approach and scalable method of doing so. Our services include:

  • Financial Research Services
  • Market Research Services
  • Pharmaceutical Research Services
  • Business Research Services
  • Media Research Services
  • Business Analytics Services
  • Syndicated Research Services
  • Equity Research Services
  • Investment Banking Support Services
  • Research Services

GRAPHICS DESIGN SERVICES

Our creative design services are ideal of power and utility companies looking to make a mark and leave a lasting impression on their customers and clients. Whether you require efficient advertising for your clean energy endeavors, or need a press statement to explain your future plans, the following creative design services can help you immensely:

  • Website Design
  • Animation
  • UI/UX Design
  • Video Editing
  • Banner Designing
  • Electronic Advertising
  • Illustration
  • Brochure Design
  • Image Editing
  • Brochure Design
  • Email Template Design
  • Newsletter Design
  • Business card Design
  • Business card Design
  • Logo Design
  • Storyboarding services
  • Print Advertising
  • Ebook design

WEB ANALYTICS SERVICES

Today's utilities are sitting on a wealth of information in the form customer behavior data and website performance which can be used to leverage better practices for the company. By leveraging this web analytics data, our team of marketers gain useful insights into the amount of traffic coming into your website and how it got there, and then figuring out what users are actually doing on your site. We collect all this useful data and help you target the right customers, while growing your business and providing services which are more in sync with your requirements. Our services include:

  • DASHBOARD CREATION SERVICES
  • REPORTING & ANALYTICS SERVICES
  • SOFTWARE SETUP
  • CUSTOM WEB ANALYTICS SOFTWARE
  • CAMPAIGN ANALYTICS SERVICES
  • GOOGLE ANALYTICS SERVICES
  • SEARCH ENGINE MARKETING
  • ON-DEMAND REMOTE WEB ANALYST
  • WEB ANALYTICS SERVICES
  • CLICKSTREAM ANALYTICS SERVICES

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