CUSTOMER RELATIONSHIP MANAGEMENT

Customer relationship management

(

CRM

) software is a tool that helps you manage your interaction with current and potential customers. It uses data analysis about customers' history with your company to improve business relationships with customers focusing on customer retention and driving sales growth. For the development of customer-centric business culture in an organization,

iShore Software Solutions

provides all four kinds of - Operational, analytical, Collaborative, Data Platform CRM Software.

Features of CRM

iShore Software Solutions

provides

custom CRM software

enriched with unique features to integrate and automate sales, marketing, and customer support. Some of the main features of the software include:
1

Contact Management

On the

Contact Management

Module, you can easily store, import contacts and explore contact information such as names, addresses, telephone numbers, email address, Lead Status etc. You can also communicate with the contact through email or social media and attach notes to the profile of that Contact.
It also enables you to analyse the contact's social media interactions, discussions, and conversations to uncover valuable insights into your customers’ issues, so you can proactively provide solutions.

Import/Export Contact

Logical Search

Email/Social Media Interaction

Notes

2

Lead Management

Lead management

system automatically registers leads into the system from web forms, emails, social media, and Live Chat capturing the source of the leads to let you know what marketing campaigns are working and what’s not.
To priorities the tasks, you can score the leads and pre-defined

workflow

let you assign leads to sales representatives based on different parameters preventing leads from falling through the cracks.

Lead Segmentation

Lead Pipeline

Workflow

Scheduling

3

Email Integration

Email Integration

lets you use the email applications you already know inside CRM. You can send & receive emails at one place and sync everything from contacts and events to tasks and more.

Email Integration

system can sort your emails according to your preferences, for example, it can sort your emails according to the leads.

Send/Receive Emails

Sort Emails

Calendar

Notes

4

Automation

We provide a simple point-and-click interface to automate business processes such as emails & follow up for several conditions, auto-assign tasks as a deal moves through the different stages, entire Sales marketing campaign.
You can also automate the customer support system that helps you by sending faster responses to flagged queries and automate the approval process for simple or sophisticated sales requests including deal discount approvals.

Sale Marketing

Chatbot

Sale discounts

Customer Support

5

Collaboration Management

Collaboration Management software

enables users to create individual workspace then have workflows and data added to it. The primary user who created the workspace can allow others to access, view and make changes, and whatever modifications are made on data and files are will be synced across all users.
Some other features of this software include interaction with each other and client in a private environment, scheduling, and collaborative booking of data for organizing, share, and search.

Workspace

Data Sharing

Communication

Notifications

6
Custom

Analytics

Tools
CRM analytics tools make it possible to segment your leads into various groups based on age, gender, spending habits, location, etc. to determine which groups of customers are likely to bring in the highest ROI. Analytical tools also keep track of individual sales parameters such as the number of leads created per month, the number of deals closed daily, etc.
Events such as completed sales, membership sign-ups, specific amounts spent, etc. are valuable metrics for businesses to keep track of. CRM analytics tools not only identify and record these important milestones but can also alert relevant departments to them as they occur.

Leads Segmentation

Tracking Sales Parameters

Various Reports

Tracking Milestones

Benefits


Customer Satisfaction

One of the key benefits of using CRM is improving customer services and customer satisfaction to retain customers. You can provide better service to customers through an enhanced understanding of their issues. For instance, to resolve an issue related to a customer, your representatives will be able to retrieve all activity concerning that customer, including past purchases, preferences, and anything else that might help in finding a solution quickly.

Maximize Your Business Performance

CRM system helps maximize your business performance by increasing your up-sell and cross-sell opportunities. Both these sales strategies - Up-selling, Cross-selling can be easily conducted with a CRM, as you will have a precise understanding of customer needs, and patterns of their purchase. Having this information in a central database means that when an opportunity arises, your sales team can tap into that opportunity.

Better Internal Collaboration

Sharing customer data and facilitating communication channels between different departments will enable you to work as a team and help optimize the customer experience - one of the major benefits of CRM. By functioning as a well-informed and collaborative team will help increase the company’s overall efficiency and offer a better service to customers.

Improved analytics & reporting

CRM creates insightful reports that accommodate teams visualize business performance. The team will be able to view all the important statistics and information such as customer information, sales goals, and performance reports in a customized central dashboard. With insightful reports, you can make efficient decisions to reap the rewards in customer loyalty.

Our CRM Development Services


Custom CRM Development

At iShore Software Solutions, we design, develop and help you implement a comprehensive custom CRM platform with unique features to provide efficient mechanisms of business processes automation and maximizing overall efficiency and productivity.

CRM system integration

Our development team can integrate a CRM Software into your corporate software, Social media platforms, and other third-party systems. We create single customer view systems with pipeline analysis, sales forecasting, and many other useful features.

CRM Upgradation

We at iShore Software Solutions offer

software upgradation services

that allow you to upgrade your existing software platform by adding modules according to your business needs and extend its functionality by streamlining business processes and automating workflows.

CRM Customization

iShore Software Solutions provides total solutions with the customization of the

Third Party CRM

by altering the software system to meet the specific operational structure of the clients business and to deliver smoother functionality and matches the workflow patterns.

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