Live up to your service promises
Gain a comprehensive overview of your service tasks and workloads to effectively assign personnel to work orders. Keep track of service agreements to deliver reliable service to your customers.
Ensure a smooth transition from sales to after-sales by automatically registering shipped goods as service items. Keep the required details in one place for optimal service.
Track repair details including used service items, spare parts, and labor charges, in one service order. Boost customer loyalty by providing spare equipment to customers while their equipment is under maintenance.
Service Management Software Capabilities
All implementations are fixed-price, so you won’t get an unexpected bill. We’ve spent the last two decades perfecting a rapid implementation and training methodology which is personalized for your processes.
Assign personnel to work orders and log details such as work order handling and work order status. For dispatching, manage service personnel and field technician information, and filter according to availability, skills, and stock items.
Set up agreements with the customers about service levels: Maintain information on contract history, contract renewal, and contract templates. Manage warranties for service items and spare parts.
Record and keep track of all your service items, including contract information, component management, and BOM reference and warranty information. Use the Trendscape Analysis feature to view key performance indicators for service items during various periods.
Register post-sales issues including service requests, services due, service orders, and repair requests. Let customers initiate service requests or create them automatically according to the terms of service agreements.
Set up, maintain, and monitor service prices. Set up price groups based on criteria, such as the service item (or several item groups), the service tasks, or the type of fault for a period of time or for specific customers or currencies.
Explore our Services
We provide a complete range of complementary services to address all your Microsoft Dynamics ERP, CRM, and other business solution needs.
Implementation
Implementing unique business solutions by following agile processes and understanding our clients’ needs and challenges
Support
Ensure that your business is always up and running with the best post-implementation support from our experts
Application Management
Keep your applications up-to-date and get new applications developed with our Application Management Service (AMS)
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